Shipping policy
Effective date: October 14, 2026
Thanks for shopping at HearthWire. This policy explains how and when your order ships. If you have any questions, contact us at hello@hearthwire.shop or through our contact page at hearthwire.shop/pages/contact.
Shipping costs
We currently ship to addresses within the United States only. Most products on HearthWire ship free within the United States. All prices are in US dollars (USD).
A small number of items sold with our partner brands (for example, the Anker power bank and the Wallet Tracker Card) are fulfilled through Shopify Collective. For these items, the carrier's shipping cost is calculated and shown at checkout before you pay.
Any applicable taxes are shown at checkout.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays), or up to 5 business days during peak season. Orders placed on a weekend, or after 5:00 PM Pacific Time on Friday, begin processing the next business day. Processing means confirming your payment and preparing your order for shipment. You will receive an order confirmation email right after you place your order.
Estimated delivery times
Estimated delivery times are:
- United States: 10–20 days from your order date
These are estimates, not guarantees. Delivery can take longer during holidays and the October–December peak season, and because of severe weather or carrier delays.
Your order may arrive in more than one package
Many of our products are shipped directly from our trusted fulfillment partners' warehouses. If you order several items, they may ship from different locations and arrive separately, on different days. You won't be charged extra for this.
Order tracking
When your order (or each part of it) ships, we'll email you a shipping confirmation with a tracking number and link. Tracking can take a few business days to show updates after you receive it. If your order ships in several packages, you may receive more than one tracking number.
Please check your shipping address
You are responsible for entering a complete and correct shipping address at checkout. If you notice a mistake, contact us right away at hello@hearthwire.shop. We will do our best to update the address if the order has not shipped yet, but we can't guarantee changes once an order is processed.
If a package is returned to us or lost because of an incorrect or incomplete address provided at checkout, we may not be able to offer a free replacement or refund. We will work with you on the options available.
Lost, delayed, or stolen packages
If your tracking hasn't updated for 45 days, please contact us at hello@hearthwire.shop with your order number, and we'll reship your order or issue a refund.
If tracking shows your package was delivered but you can't find it, please check with neighbors, your building's mailroom, and any parcel lockers within 48 hours, then contact us at hello@hearthwire.shop. We'll help you file a claim with the carrier, but we can't guarantee a refund for packages tracking shows as delivered.
Questions about shipping
Email hello@hearthwire.shop or use our contact page at hearthwire.shop/pages/contact. Support hours: Monday–Friday, 9 AM–5 PM PT. We reply within 1 business day.